Refund policy
Return & Refund Policy
We offer a 60-day satisfaction guarantee, meaning you have 60 days after receiving your item to request a refund if the product does not perform as expected when used as directed.
To start a request, contact us at info@josaine.com.
Eligibility for Refunds
Refunds are only approved in cases where the product is defective, damaged, incorrect, or does not perform as intended.
We do not accept refunds for reasons unrelated to product performance or quality, including but not limited to:
- Change of mind after delivery
- Deciding you no longer need the product
- Personal preference or circumstances unrelated to the product itself
Items that are rebilled as part of a subscription are not eligible for refunds.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
Non-Returnable Items
We do not accept returns on gift cards.
Exchanges
The fastest way to receive a different item is to place a new order. If your original purchase qualifies under our policy, we’ll process the refund accordingly.
Refund Process
Once your request is reviewed, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us at info@josaine.com.
Contact
For any questions regarding returns or refunds, contact us at:
info@josaine.com